Quality management in Electronics: ISO standards applicability

1. How can we design a QMS aimed to ensure the quality of electronic services provision? Which recommendations and instructions shall be taking into account as to make such QMS compliant to ISO 9000 standard series requirements?
• We shall follow the ISO 9000:2005 principles, using this standard terms and definitions.
• Meeting customer requirements is not an easy task in electronic repair/maintenance services, but...
  
  
2. ISO 9001:2000 provides recommendations that are extremely useful for the organization of the work, if...
• the services are designed to meet customer needs (customer focus)
• the work is organized as a process
• resources are efficiently managed
• procedures and records are maintained
• the quality of the work is monitored and
• actions are addressed to ensure continual improvement.
  
  
3. ISO/IEC 17025:2005 provides recommendations to ensure the quality and traceability of electrical calibrations.