General requirements

The organization shall:

• identify the processes needed for the QMS and their application, throughout the organization. 

  examples of processes are...

  technical procedures (operational procedures) sequence of actions to process a service request (organization of service work) verification of the quality of a given repair or calibration (internal quality control) calibration of measurement instrumentation (instrument verification) outsourcing procedures (purchase of items)



• determine the sequence and interaction of these processes.


• determine the criteria and methods needed to ensure that both the operation and control of these processes are effective.


• ensure the availability of the resources and information necessary to support the operation and monitoring of such processes.
  

  resources are:

  personnel spare parts and components instruments for calibration, measurement of electrical magnitudes tools locals and installations

  
  

  information include:

  operational procedures and working instructions service manuals catalogues of spare parts inventory and other type of records



• monitor, measure and analysis these processes, and


• implement actions aimed to achieve planned results and continual improvement of these processes.

  actions might be:

  audits management reviews technical meetings and discussions corrective actions