Declaring the Quality objectives
Typical Quality objectives might be:
- To ensure that the management of the ORGANIZATION and the service support provided to its customers are maintained and performed in accordance with the principles of a quality system established in compliance with ISO/IEC 17025:2005 and ISO 9001:2000;
Compliance to this standard is only required for the QMS including in its scope the provision of electrical calibration services
- To ensure that the calibration measurements are made following validated calibration instructions and that the provided electrical calibration results are traceable to SI units and comply to ISO/IEC 17025:2005.
- To ensure that all the repair/maintenance services are performed following established and validated procedures agreed to by its customers, and in compliance with the ISO 9001:2000;
- To ensure that all staff members involved in activities within the scope of the quality management system are aware of the quality policy, its documentation and implementation, and continuously evaluate opportunities for improving the group’s performance;
- To provide the ORGANIZATION personnel with a stimulating and rewarding environment; and
- To achieve these objectives in a safe, efficient and effective manner.
Notice that objectives a) to c) can be defined depending on the specifics of your work. On the contrary objectives d) to f) are of obligatory inclusion!