Introduction to the ISO 9001:2000
ISO 9001:2000 Quality Management Systems – Requirements
This Standard specifies the requirements for a QMS where an organization needs to demonstrate its ability to consistently provide product that meets customer and regulatory requirements, and aims to enhance customer satisfaction through the effective application of the QMS, including processes for continual improvement and the assurance of conformity to customer and applicable regulatory requirements.
Conformity to this standard does not itself demonstrate the competence of the laboratory to produce technically valid data and results in tests or calibrations.