Handling assignments and ensuring customer satisfaction

Customer needs vary in a wide range of possibilities and the scope of an established procedure could not cover the customer requirements.

Therefore, a constant communication with the customer becomes an unavoidable need to ensure a smooth flow of the work and to pursue agreement with the customer in regard to any modifications or changes arising from unexpected issues revealed during the realization of a given work assignment.

The general work flow chart provided in the next page is an effort to comprise any possible scenario.