The eight quality management principles are defined in ISO 9000:2005.

• Customer focus
  
  
• Leadership
  
  
• People involvement
  
  
• Process approach
  
  
• System approach to management
  
  
• Continual improvement
  
  
• Factual approach to decision making
  
  
• Mutually beneficial supplier relationships

In this part you will be provided with examples of the benefits derived from their use and of actions that managers typically take in applying the principles to improve their organizations' performance.