Definition of working assignments and monitoring the service flow
Due to the wide range of applications for XRF techniques, changes in any a-priori defined requirement for analytical services should occur in order to solve challenges.
Keeping a constant communication with the customer is the only way to pursue agreement in regard to any modifications or changes arising from unexpected findings. Be always sure that:
- the laboratory has the capability to perform the modified task.
- an agreement is reached with the customer before to proceed.
On a long term, it is always preferable to refuse a service request, rather than to fail to customer expectations.