Section 1: Introduction to Quality Management

This section will introduce you to the basic concepts and definitions in Quality Management. The scope and contents of the Standards from the ISO 9000 series are summarized.

We encourage you to read carefully all the concepts and definitions. Try to identify how these concepts or actions apply to the specifics of your work. Some examples are given for illustration.

What is relevant at this stage is to provide you with a general picture about Quality Management, and to make you realize what you are still missing in your practice. The following section will guide you to identify simple actions aimed to ensure the quality of your work, whilst Section 3 will provide guidance to implement a system fitting to the purposes of Electronics practice.