The need for Quality Assurance...

Nowadays, more and more the customers of analytical techniques, like XRF, require that services supplied by an Organization must satisfy their needs and expectations.

Owing to the increased demands from society for reliable/certified analytical results, XRF laboratories face an urgent need for quality management system (QMS) implementation.

Quality management constitutes a practice encouraging the organizations to analyse customer requirements, to define the processes that contribute to the achievement of an analytical service which is acceptable to the customer, and to keep these processes under control in order to improve the quality of the provided services and to increase the probability of enhancing customer satisfaction.

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International Atomic Energy Agency,
P.O. Box 100, Wagramer Strasse 5, A-1400 Vienna, Austria
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