Quality planning
Top management shall ensure that:
- quality objectives are established at relevant functions and levels within the organization
- quality objectives are measurable and consistent with the quality policy
- QMS planning is carried out to meet the general requirements and the quality objectives
- the integrity of the QMS is maintained when changes are planned and implemented
|
| Do we have/ Do we do |
Yes/No |
QM Actions |
- A clear view of what our business is?
|
Y |
None |
- A clear view of what our customer needs?
|
N |
- To contact customers (directly or via questionnaires)
- To include in service requests template a request for requirements statement by the customer
|
- Good internal communication?
|
N |
- Install intercom/phone devices
- To encourage direct communication among employees
|
- A clear organization structure?
|
Y |
None |
- Is the work to be done met by individual competences?
|
N |
|
- A job description for each person?
|
Y |
None |
- Plan for the training and development of each person?
|
N |
- To prepare individual plans of training activities
|
|
|
